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A helpful place to start
Your answer might be right here.
New to the pouch?
Our How It Works guide walks through preparation, infusion, and straining.
Explore the processPlanning a batch?
Use your own ingredient information to estimate potency with the dosage calculator.
Open the calculatorLooking for inspiration?
Browse recipes and learn new ways to use your infusions.
Visit the kitchenBefore you send
What should I include about my order?
Include your order number and the email address used at checkout, along with a short description of what you need help with. Please don’t send payment card details.
Where can I find return information?
Review our returns and refunds policy for the current terms. If you have a question about your order, choose “An existing order” in the form.
Read the returns policyCan you help me get started with infusion?
Start with our How It Works guide and infusion education articles. If you still have a question about the pouch or the process, choose “Infusion guidance” and tell us which step you’re working on.
Browse infusion education